Refund policy

Exchange only – No Refund Policy

We strive to provide our customers with the highest quality products and exceptional customer service.

Please read the following information carefully before making a purchase:

If you don’t love your purchase you can exchange it within 7 days of your original purchase for products purchased through our website. If you would like to make an exchange, please e-mail us at info@puneetjohar.com and we will gladly assist you by providing all necessary steps. Exchanges are subject to product availability.

Eligibility for Exchanges: To be eligible for an exchange, the following conditions must be met:

The product must be in its original condition, unused, and undamaged.

The product must be accompanied by the original proof of purchase, such as an order confirmation or receipt.

The product must be returned in its original packaging, including all accessories, tags, and labels.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please reach out to our customer support team within 2 days of receiving the item. We will work with you to resolve the issue promptly and arrange for an exchange if necessary.

Non-Exchangeable Items: Certain items, such as personalized, custom-made products, jewelry (earrings, bracelets, necklaces, rings, bridal sets, tikkas, etc.) or items marked as final sale, are non-exchangeable. Please review the product details and specifications carefully before making a purchase.

Discretionary Exceptions: While we strictly adhere to our exchange-only, no-refund policy, we understand that exceptional circumstances may arise. We reserve the right to make discretionary exceptions to this policy on a case-by-case basis, taking into consideration factors such as product availability, extenuating circumstances, or legal requirements.

In the event of an exchange, the shipping charges for sending the product to Us will be borne by You.

By completing a purchase on our website, you acknowledge and agree to abide by this exchange-only, no-refund policy.